8.4 A Purchase or Download Isn't Showing

After a successful payment, your license, subscription, and download normally appear within a few seconds. If they don't:

1. Wait a minute and refresh. The records are created when Stripe notifies Tangible Cloud of the payment, which is occasionally delayed.
2. Confirm the payment succeeded. Check for a receipt from Stripe, or open Manage Billing to see the invoice.
3. Check you're in the right account. If you belong to more than one organization, make sure you're viewing the one you purchased under.
4. If it still hasn't appeared after a few minutes, file a support ticket with your order details.