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8.2 A License Shows Expired or Inactive

Expired​

The license's subscription lapsed. Either a renewal payment failed and retries ran out, or a canceled subscription's period ended. Restore it by fixing billing:

  • Open Billing. If the subscription is Past due, click Update payment and retry with a valid card.
  • If it was canceled and the period has already ended, buy a new subscription for the product.

See Expired and Past-Due Licenses for the full lifecycle.

Inactive​

An Inactive license has been manually disabled or revoked. If you didn't expect this, contact support.

During the grace period​

If a renewal just failed, the subscription shows Past due but the license usually stays Active for a short retry/grace window, so your plugins keep working. Fix the payment before that window closes to avoid the license expiring.