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8. Troubleshooting

When something isn't working, start here. This section collects fixes for the problems customers run into most often, so you can resolve them without opening a support ticket.

It pulls together the "what to do when X goes wrong" guidance that would otherwise be scattered across the rest of the documentation. Each page is written to be found on its own, so you can jump straight to your symptom.

Common problems​

  1. A Plugin Won't Activate: "no activations left", authorized_url_policy_denied, or an expired/invalid key.
  2. A License Shows Expired or Inactive: what the statuses mean and how to restore service.
  3. A Site Shows Stale or Unreachable: clearing connection-status warnings.
  4. A Purchase or Download Isn't Showing: when records don't appear right after buying.

For the machine-readable error codes a plugin can return, see License Error Codes.