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6.3 Canceling a Subscription

Canceling a subscription stops its next renewal. The license stays active and keeps working on your sites until the current billing period ends on the scheduled renewal date. Nothing is shut off immediately.

Either way, you cancel through Stripe's cancellation flow. The quickest route is the Cancel button on the Billing page, which takes you straight into it.

From the Billing page​

  1. Click Billing in the left navigation.
  2. Find the subscription you want to cancel and click Cancel on its row.
  3. Tangible Cloud hands you to Stripe's Confirm cancellation page (described below). Confirm there to finish.

Cancel from the Stripe customer portal​

  1. On the Billing page, click Manage Billing to open the Stripe customer portal. See Managing Billing in Stripe.

  2. In the portal's Current subscriptions section, find the subscription and click Cancel subscription on its row.

  3. Stripe opens a Confirm cancellation page showing the subscription, its price, and the date your service will end:

    Stripe customer portal Confirm cancellation page for a BeaverDash subscription showing the end-of-service date and Cancel subscription and Go back buttons

  4. Click Cancel subscription to confirm, or Go back to abort.

  5. The portal returns you to the subscriptions list. The canceled subscription now carries a Cancels [date] badge and its action button has changed to Don't cancel subscription (if you want to reverse it):

    Stripe customer portal after canceling a subscription showing a Cancels badge with the end date and a Don't cancel subscription button

What happens after cancellation​

Between the cancellation date and the period-end date:

  • The license remains Active in Tangible Cloud. On the Licensing list its Renewal column reads Ends [date].
  • Sites that were already activated against the license continue to work normally.
  • New sites can still activate the license if the grant has remaining allowances.
  • Plugin updates continue to be delivered.

After the period-end date passes without renewal:

  • The license's status changes to Expired.
  • Plugin functionality on the sites using the license may be restricted, and plugin updates stop.
  • See Expired and Past-Due Licenses for the downstream effects.
tip

To verify a cancellation has taken effect immediately, check the Stripe customer portal via Manage Billing. The portal shows a Cancels [date] badge on the row and offers a Don't cancel subscription button to reverse it as soon as the cancel is processed on the Stripe side.

Undoing a cancellation​

If you change your mind before the period-end date:

  1. Open the Stripe customer portal via Manage Billing.

  2. In the Current subscriptions section, find the subscription showing the Cancels [date] badge.

  3. Click Don't cancel subscription on that row.

  4. Stripe opens a Renew your subscription page showing the subscription and the date renewals will resume. Review the terms-of-service link below the summary, then click Renew subscription to confirm.

    Stripe customer portal Renew your subscription page for a previously canceled BeaverDash subscription showing the renewal date and Renew subscription and Go back buttons

  5. The portal returns you to the subscriptions list. The Cancels [date] badge is removed and the row's action button reverts to Cancel subscription. Normal renewal resumes on the original schedule.

After the period ends and the license expires, reactivation is no longer available. You'll need to buy a new subscription for the product. See Expired and Past-Due Licenses.